Returns & Refund Policy
Effective Date: November 2024
At MathsMethods.com.au, we are committed to providing high-quality resources that help students succeed. If you are not completely satisfied with your purchase, please review our return policy below.
1. Return Eligibility
- Returns are accepted within 30 days of the purchase date.
- Items must be in their original, unused condition. We do not accept returns for digital products (eBooks or PDFs) once they have been downloaded.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Refunds
- If your return is approved, a full refund will be issued to your original payment method within 7 business days of receiving the returned item.
- Shipping fees are non-refundable unless the return is due to a defect or an error on our part.
3. Damaged or Defective Items
- If you receive a damaged or defective book, please contact us within 7 days of receiving your order. We will provide a replacement at no additional cost, or you can choose to receive a full refund.
4. How to Initiate a Return
- To start a return, please email our customer service team at alex@mathsmethods.com.au with your order number and a brief description of the issue.
- We will provide instructions on how and where to send your return. Please do not send items back without contacting us first. Note that you pay the cost of shipping.
5. Digital Products
- Due to the nature of digital products, all sales of eBooks and downloadable content are final. If you encounter any issues with accessing your digital purchase, please reach out to our support team for assistance.
6. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: alex@mathsmethods.com.au